Question 1

What types of products does Bio Green Wax supply?

Accepted Answer

We supply a comprehensive range of edible oils (sunflower, palm, coconut, rapeseed, olive), plant-based waxes (soy wax, palm stearin), industrial waxes (paraffin, microcrystalline, PE wax), and custom wax blends for various industries.

Question 2

Can you provide custom wax blends?

Accepted Answer

Yes, we specialise in creating custom wax blends tailored to your specific requirements. Our technical team works closely with clients to develop formulations that meet exact melting points, hardness, and other specifications.

Question 3

Are your products certified?

Accepted Answer

Certification depends on the product and its source. Certificates such as RSPO or ISO 9001 apply to specific grades and producers, and some are held by the partner companies that supply on our behalf, so we confirm which ones cover your product before quoting. Specifications, COAs and food-grade documents are provided per product where applicable. Visit our Certifications page for details.

Question 4

What is the minimum order quantity?

Accepted Answer

Minimum order quantities vary by product. For edible oils, we typically require a minimum of 1 metric tonne. For waxes and wax blends, minimums start from 500kg. Please contact our sales team for specific product MOQs.

Question 5

How do I request a quote?

Accepted Answer

You can request a quote through our Contact page or by calling our office at +44 20 7101 3847. Please include the product name, quantity required, and delivery destination for the most accurate quote.

Question 6

What payment methods do you accept?

Accepted Answer

We accept bank transfers (T/T), letters of credit (L/C), and other standard trade finance instruments. Payment terms are discussed on a case-by-case basis depending on the order size and customer relationship.

Question 7

Which countries do you ship to?

Accepted Answer

Bio Green Wax supplies customers internationally and reviews each destination before quoting. Tell us the delivery country and port, and we will confirm the route, Incoterms and shipping documents for the chosen product.

Where a destination market requires certificates or import documents, we confirm which ones are available for that product and source before an order is accepted.

Question 8

What are typical delivery times?

Accepted Answer

Delivery times depend on the destination and product availability. For UK deliveries, typical lead time is 3-5 business days. International shipments usually take 2-6 weeks depending on the route and shipping method.

Question 9

Do you offer temperature-controlled shipping?

Accepted Answer

Yes, we provide end-to-end temperature-controlled distribution for products that require it, such as edible oils and certain wax products. This ensures product quality is maintained throughout the supply chain.

Question 10

Can you provide technical data sheets (TDS) for your products?

Accepted Answer

Yes, a technical data sheet or specification can be requested for the product and grade you are considering. Where documents have been uploaded, you can also download them from the product page. TDS documents include specifications, properties and recommended applications.

Question 11

Do you offer product samples?

Accepted Answer

Yes, we can provide product samples for evaluation purposes. Sample requests can be made through our Contact page or directly with your account manager. Shipping costs for samples may apply depending on your location.

Question 12

Where is Bio Green Wax based?

Accepted Answer

Bio Green Wax Ltd is based in London, United Kingdom. Our head office is located at 128 City Road, London, EC1V 2NX. We are registered in England & Wales (Company No. 15814481).

Question 13

How can I become a distributor?

Accepted Answer

We are always interested in expanding our distribution network. If you are interested in becoming a distributor, please contact us through the Contact page with information about your company, territory, and target market.

Question 14

Why might I receive a reply from a different Bio Green email domain?

Accepted Answer

Bio Green Wax is a brand of Bio Green Wax Ltd. Our team may reply from biogreenwax.com or another Bio Green brand email domain.

Our company email domains: biogreenwax.com, biogreenfuels.com, biogreenoilsfats.com, biogreenchem.com, biogreenfoods.com, biogreenoleo.com, biogreenwax.co.uk.

Please confirm any changes to payment details with us by phone.

FAQ

Technical

Can you provide technical data sheets (TDS) for your products?

Do you offer product samples?

Still have questions?