FAQ

Bio Green Wax supplies customers internationally and reviews each destination before quoting. Tell us the delivery country and port, and we will confirm the route, Incoterms and shipping documents for the chosen product.

Where a destination market requires certificates or import documents, we confirm which ones are available for that product and source before an order is accepted.

Delivery times depend on the destination and product availability. For UK deliveries, typical lead time is 3-5 business days. International shipments usually take 2-6 weeks depending on the route and shipping method.

Yes, we provide end-to-end temperature-controlled distribution for products that require it, such as edible oils and certain wax products. This ensures product quality is maintained throughout the supply chain.